Register Sessions & Drawer

• Store: the branch where the cashier is working. Example: North Care Branch.
• Terminal: the exact counter or POS machine. Example: Counter 1.
• Cashier: the person using that counter. Example: Ayesha.
• Opening Float: the starting cash in the drawer before selling starts. Example: Rs 20,000.
• Blind Close Threshold: how much shortage or extra cash is still acceptable before the close needs review. Example: if you enter Rs 500, then a Rs 300 difference is still inside the limit, but Rs 800 is not.
• Refund Approval Threshold: from what refund amount you want manager attention. Example: enter Rs 2,000 if refunds above Rs 2,000 should be treated as sensitive. Leave 0 if you are not using this rule.
• Discount Override Limit: from what manual discount amount you want manager attention. Example: enter Rs 1,000 if a bigger discount should be questioned. Leave 0 if you are not using this rule.
• Void Limit: from what sale amount a void becomes sensitive. Example: enter Rs 5,000 if voiding a small sale is okay but voiding a large sale should be reviewed. Leave 0 if you are not using this rule.
• Enable blind close: use this if you want the cashier to count the drawer without first seeing the expected amount.
• Notes: any short note about the shift. Example: morning shift, printer changed, manager opened drawer.

• Closing Cash: the real cash counted in the drawer at the end. Example: Rs 51,700.
• Handover Note: short message for the next shift. Example: drawer passed to night shift.
• Closing Note: explain anything unusual. Example: Rs 300 shortage found during close.
• Status: after close, the session is no longer active. If the difference is too large, the close may wait for review.

• Session: which drawer this row belongs to. It shows the branch, the terminal, and the cashier. Example: North Care Branch | Counter 1 | Ayesha.
• Expected: how much cash the system thinks should be in that drawer right now. This comes from opening float, cash sales, cash in, cash out, and approved cash refunds.
• Count Sheet: what staff submitted after physically counting the drawer. If this says Not submitted, nobody has sent the final count yet.
• Variance: the difference between counted cash and expected cash. Negative means short cash. Positive means extra cash.
• Status: where that drawer stands now. Example: open, submitted, investigating, recount requested, escalated, or approved.
• Actions: what a manager can do next. This can now be open investigation, request recount, escalate, or approve.

Session: Main Experience Store | Counter 1 | Hamza

Expected: Rs 52,000

Count Sheet: Rs 51,700

Variance: Rs -300

Status: Pending Review

This simply means: the system expected Rs 52,000, staff counted Rs 51,700, so the drawer is short by Rs 300 and a manager still needs to review it.

When a manager opens one drawer row now, the app shows a separate investigation page.

• It shows the session details, expected cash, counted cash, and variance.
• It shows cash movements and recent drawer activity to help explain the difference.
• The manager can write investigation notes, assign another manager, request a recount, escalate the issue, or send it back for approval.
• If a recount is requested, approval is locked until a fresh count is submitted.

Open Drawer Investigation guide

If Expected is a negative number, that is not a normal shortage. It means the drawer activity itself is already wrong.

Example: opening float was Rs 10,000, but staff recorded cash out entries that pushed the drawer below zero. That means money was taken out on paper that the session should not have had.

When that happens, treat it as a control breach, not as a normal small variance.

Left side: review existing sessions and their cash result.

Right side: submit a new count sheet for an open drawer.

So this page does two jobs together: it lets staff submit the count, and it lets managers review the result.

• Large refund requests can wait for manager action.
• Large void requests can wait for manager action.
• Big drawer differences can wait for manager action, investigation, or recount.
• Manager Inbox is the page where that follow-up work is grouped together.

A card machine payment still needs an open register session. The drawer may not receive cash from that sale, but the sale still belongs to that cashier, that terminal, and that shift.

• The sale still appears in sales history.
• The sale still appears in end-of-day totals.
• The payment method mix still shows card machine activity for that shift.
• Expected drawer cash does not rise from a card machine payment the same way cash does.

1. Open a session for the cashier with opening float.
2. Sell from POS during the day.
3. Record cash in or cash out if money moves.
4. Close the session with counted cash.
5. Open Drawer Reconciliation if the close needs review.
6. Use Manager Inbox if something needs approval.