Drawer Investigation
This page is for one drawer problem only. A manager opens it when the drawer count does not look right and needs proper checking before approval.
What this page shows
- Expected Cash: what the drawer should have.
- Counted Cash: what staff actually counted.
- Variance: the difference between those two numbers.
- Status: where the investigation stands now.
- Session summary for store, terminal, and cashier.
- Count breakdown by note or coin.
- Cash movements.
- Recent session activity.
How to read it
Expected Cash: Rs 12,000
Counted Cash: Rs 11,500
Variance: Rs -500
This means the drawer is short by Rs 500. The manager should now check cash out, refunds, count mistakes, and staff notes before approving anything.
What each button does
Use this when the manager is still checking and does not want the drawer approved yet.
Use this when the manager wants the cashier to count the drawer again. Approval is locked until a fresh count is submitted.
Use this when the issue is serious and needs higher-level review.
Use this after investigation notes are complete and the drawer can go back into the approval queue.
Use this only when the difference makes sense and the notes explain it clearly.
What the manager should write
- Investigation Reason: short cash, extra cash, late cash movement, refund issue, count mistake, or similar simple reason.
- Cashier Statement: what the cashier said happened.
- Investigation Notes: what the manager checked and what should happen next.
Good example: cashier says Rs 2,000 safe drop was done but not posted. Manager checked cash movement history and found no matching entry. Recount requested.
What happens after a recount request
- Manager requests a recount.
- Cashier sees the alert on the dashboard or drawer page.
- Cashier counts again and resubmits the drawer count.
- Manager opens this page again and reviews the fresh result.
When not to approve
- The drawer is still in recount requested status.
- The expected cash itself is negative.
- The notes do not explain the difference properly.
- You still suspect a missing cash movement or refund problem.
What negative expected cash means
If expected cash is below zero, the drawer logic itself is already wrong. This is not just a normal shortage.
Simple example: the shift started with Rs 10,000, but later cash out and refund records pushed the drawer below zero. That means the session needs stronger checking before approval.